Let us start with the limit, because it decides whether the rest of the page is relevant to you.
What actually goes wrong in private practice
No-shows. The largest recoverable cost most practices have. An empty slot is revenue that cannot be recovered later.
Reception on the phone all day. Booking, rebooking, and confirming, one call at a time, while people wait at the desk.
Reminders sent by hand. Which means they are sent inconsistently, which means they work inconsistently.
Patient records scattered. Across a practice management system, a spreadsheet, and an inbox.
Practice management software that is expensive and rigid. It does the clinical core and nothing else, and the vendor will not build the one thing you want.
What we build
- Patient booking and rebookingSelf-service, so reception is not the bottleneck.
- Automated remindersThe single cheapest intervention against no-shows.
- Patient portalsForms, documents, and history, without email attachments.
- Intake and consent formsCompleted before arrival rather than on a clipboard in the waiting room.
- Payment and depositsIncluding deposits, which is the other lever on no-shows.
The constraints that matter here
Data protection is a gate, not a preference. Your practice manager will be asked where the data lives and who can reach it, and needs a written answer. Ours is here.
You are the controller. The data sits in your cloud account, in a region you choose. We hold no copy after handover.
Patients skew older than app designers assume. Large text, obvious buttons, and a route that works without an app for people who will not install one.
Practice management integration is the usual blocker. Some vendors have proper APIs. Several do not, and will not open them. That is worth establishing on day one rather than day nine.
Partner sign-off takes time. Which is why we suggest a call before a booking in this sector.
The no-show arithmetic
Take your monthly no-show count and multiply by the value of a slot. That is the annual figure the practice is currently absorbing.
Automated reminders plus the ability to rebook without phoning is, in our experience, the cheapest thing that moves that number. It is also well inside a single sprint.
More on the arithmetic of no-shows.
Common questions
Do you build NHS clinical systems?
No. NHS clinical systems, medical devices, and anything requiring DCB0129 or DCB0160 clinical safety certification are outside what we can honestly deliver in a fixed-price sprint. We build the administrative and patient-experience side of private practice.
Is it GDPR compliant?
Data lives in your own cloud account in a region you choose, encrypted in transit and at rest, with you as the controller. We can sign a data processing agreement covering the build. Full detail is on our security page.
Will it integrate with our practice management system?
Depends entirely on the system. Modern ones with an API integrate cleanly. Several established practice management vendors have closed systems, and in those cases the honest answer is that the app works alongside rather than inside it.
How much do no-shows actually cost us?
Multiply your monthly no-show count by the value of a slot. Most private practices find it is the largest recoverable cost they have, and automated reminders are the cheapest thing that moves it.